UK:
We only sell what is stock, and for this reason hair is able to be with you within 7-10!

USA/International:
Standard Delivery is 10-15 working days. we use Royal Mail who then hand over to your local courier and so time scales may vary.

Every customer receives their tracking details and order fulfilment around 2 days before it will arrive to you (minus the weekend)

Orders are sent 1st class signed for which comes with tracking, if your tracking us not updating for any reason, please email use immediately quoting your order reference.

All orders can be tracked on royalmail.com or DHL.com

Our virgin hair is high quality 100% human hair, and comes in natural black and is hair that has been specially hand selected and sourced from the country of origin, chemical free and unprocessed.

Due to the premium quality of our Virgin human hair, It can last 3+ years when looked after amazingly. Treat the hair like you would your own when in use, with regular washes, deep conditioning and not overloading on products.

Yes our hair can be straightened and curled and returns to near-to natural state when contacted with water

In order for a refund/exchange to be processed, you must email info with attached photos. Returns and exchanges are assessed per situation and only take place if hair is untouched/unmanipulated in its original packaging. Full information is available in our Returns Policy

Yes the hair can be both bleached and/or dyed to a variety of colours. We recommend that this is done by Dollhouse London salon

This is highly dependent on the look you are going for. How many bundles do I need?
For hair 18" and under we recommend 3 bundles, for longer lengths, 4 bundles gives the best look . For clip-ins we recommend 3 sets (300g)

Washing and conditioning every 1-2 weeks, using heat protector before applying heat, applying a tiny amount of serum occasionally (do not overload!)